Few companies are known for consistently providing outstanding customer service like Walt Disney World and Southwest Airlines. David Reed, a former Disney cast member and Jason Young, a former Southwest customer service trainer and manager have gathered the best practices of these two companies in this informative new customer service program. Both experts have joined forces to share proven service strategies that will inspire you and your organization to take the necessary steps to becoming an organization known for legendary service.
"The Ultimate Customer Service Culture" workshop includes presentations from Jason Young, author of Culturetopia and David Reed, author of A Culture of Service. This half-day customer service experience combines two successful service philosophies and is designed for all employee levels. Every organization will benefit from this engaging presentation, including Fortune 500 companies, small businesses, non-profits and government agencies.